Refund policy

Welcome

Thank you for shopping with Birch Knoll Home Living.

We believe creating a home you love should be simple, enjoyable, and worry-free. The policies below are designed to provide clarity while ensuring a positive experience for every customer. If you ever have a question, we're always happy to help- just reach out to us at hello@birchknollhomeliving.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at hello@birchknollhomeliving.com. 

Please include:

• Your order number
• The item(s) you'd like to return
• The reason for your return

Because we partner with carefully selected suppliers across the United States, please do not send your item back without contacting us first. We'll provide the correct return instructions and return address for your order.

If your return is approved, you'll receive detailed instructions on how and where to send your package.

Damaged or Incorrect Orders
Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@birchknollhomeliving.com.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

We'll work directly with our supplier partners to resolve the issue as quickly as possible.

Exceptions / Non-returnable items

Some items cannot be returned, including:

• Clearance or final sale items
• Gift cards
• Personalized or custom products
• Used candles or home fragrance products
• Opened personal care items

If you're unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges
The quickest way to receive a replacement is to return the eligible item (once approved) and place a new order after your return has been processed.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your approved return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.